Vacancy detail

Customers Analytics Manager (Customer and Channels Manager/Customer Experience/Marketing/Online Sales/Medallia)

£68,000 – £80,000

Location: United Kingdom (London, City of) Type: Permanent Start date: 29/05/2017

Customers Analytics Manager (Customer and Channels Manager/Customer Experience/Marketing/Online Sales/Medallia)

London

My client one of the largest consultancy organisations in the world was works with the majority of the FTSE 100 organisations is seeking a Customer Analytics Manager to join their nascent practice that works alongside digital consumers, launches innovative products and services, generates revenues to reduce costs to major blue chip organisations that specialise in Media, Communications and Tech industries.

This practice operates at the intersection of business and technology, therefore my client is looking for a blend of Managing and Technology experience. Someone that really understands the business issues clients face around the customers e.g. omnichannel, CX, digital sales and marketing, service transformation and automation.

My client is looking for candidates with the following experience & skillsets:

  • 5+ years MC/TC consulting experience in big 3 / big 4 / specialist Customer consulting firms and agencies.
  • Expertise in one or more of the following topics / technologies:
  • Customer analytics / data science and data integration / SQL, Qlik, Tableau
  • Customer experience / Medallia
  • Decisioning / Pega or SAS RTDM
  • Contact routing / Genesys
  • Online sales and marketing / Adobe or Google

 

Requirements

  • Collaborating with colleagues to define customer experience strategies that drive improved business performance
  • Using customer data and analytics to identify opportunities for customer experience improvements, reductions in cost to acquire/serve, increased marketing ROI, faster channel shift and customer retention
  • Using your expertise to design, mobilise and deliver large-scale customer experience transformation programmes that deliver outcomes for our clients, bringing together colleagues to deliver those outcomes
  • Shaping impactful senior client presentations detailing analysis, conclusions and recommendations
  • Using your entrepreneurial skills to identify client challenges and to co-develop solutions with clients to drive customer outcomes
  • Building the skills of the people in our practice by sharing your expertise, mentoring and coaching

 

If you believe your skill set is right for this position I want to hear from you as soon as possible. Please send through a copy to your CV to: Aidan.Mcneill@ansonmccade.com Or contact me on: 02077806706.

 

Reference: *AMC*AMCCC /1905

Location: London (FlexibleTravel)

Type: Permanent

Salary: £68,000 - £80,000 + Comprehensive Package

Contact: Aidan McNeill

Email: Aidan.mcneill@ansonmccade.com

Telephone: 020 7780 6706

Reference: *AMC*AMCCC /1905. To apply for this vacancy: email Aidan McNeill

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