Vacancy detail

Application Support Engineer (SQL/Java/J2EE/SAS/Hadoop)

€30,000 – €40,000. €30,000-€40,000

Location: United Kingdom Type: Permanent

Application Support Engineer (SQL/Java/J2EE/SAS/Hadoop)

My client is one of Europe’s leading supplier of defence software and have a large grasp of projects across the industry. They specialise in delivering digital applications that are quick to build and easy to change and are currently using cutting edge emerging technologies.

Currently they are looking for an Application Support Engineer  that is not afraid to think outside the box! The right candidate will join a well-established agile team to be responsible for the provision of technical support to B2B customers for their production environments around the globe

My client will offer a very competitive package as well as a fantastic platform for development and progression. The successful candidate will also have the opportunity to take part in projects that will offer scale and complexity you won’t  find anywhere else.

What you’ll be doing

 

  • Responsible for the provision of technical support to B2B customers for their production environments around the globe
  • Investigation and diagnosis of technical issues raised by customers on their BAE Systems software deployments
  • Take ownership for customer support issues and push them to resolution
  • Liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner
  • Track and update tickets in our issue tracking system
  • Ensure that procedures are followed so that customer implementations are handed over to Customer Support from Professional Services to facilitate customer go-live
  • Contribute to our knowledge base/FAQs
  • Escalate complex issues to Senior Application Support Engineers
  • Maintain and manage test environments for problem replication
  • Document test cases, release notes, and test releases
  • Contribute ideas towards process improvement to improve the overall customer experience

 

What we’re looking for

Essential

  • The ability to juggle conflicting priorities and demands, and deliver on time
  • Excellent analytical skills and experience in resolving challenging technical support issues
  • The ability to self-manage and work as part of a team
  • Good communication skills, both written and verbal
  • Knowledge of web Application Servers (WebSphere or WebLogic)
  • Grasp of one of the following Database Technologies: Oracle, DB2, or SQL Server
  • Understanding of Unix/Linux Operating Systems

 Desirable

  • Graduate with a technical degree
  • French or another major European language
  • Java/J2EE
  • SQL Queries
  • SAS
  • Hadoop
  • Data analytics#

 

 

Location:  Dundrum, Dublin

 

Salary: €30,000-€40,000

 

Start: Flexible

 

Reference:  AMC*OHE*WKJ00204

 

Email: owen.heading@ansonmccade.com

 

Telephone: 02077806706

Reference: AMC*OHE*WKJ00204. To apply for this vacancy: email Owen Heading

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