Application Support (Web Application/WebLogic/WebSphere/Oracle)
£30,000 – £40,000
Location: United Kingdom Type: Permanent
Application Support (Web Application/WebLogic/WebSphere/Oracle) Dublin
My client specialise in delivering digital applications that are quick to build and easy to change and are currently using cutting edge emerging technologies.
Currently they are looking for and Application support specialist to consider an opportunity support them in some of the most daring and innovative projects across three verticals, Digital Transformation, Cyber Security and Financial Crime.
My client will offer a very competitive package as well as a fantastic platform for development and progression. The successful candidate will also have the opportunity to take part in projects that will offer scale and complexity you won’t find anywhere else.
What you’ll be doing
Responsible for the provision of technical support to B2B customers for their production environments around the globe
Investigation and diagnosis of technical issues raised by customers on their BAE Systems software deployments
Take ownership for customer support issues and push them to resolution
Liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner
Track and update tickets in our issue tracking system
Ensure that procedures are followed so that customer implementations are handed over to Customer Support from Professional Services to facilitate customer go-live
Contribute to our knowledge base/FAQs
Escalate complex issues to Senior Application Support Engineers
Maintain and manage test environments for problem replication
The ability to juggle conflicting priorities and demands, and deliver on time
Excellent analytical skills and experience in resolving challenging technical support issues
The ability to self-manage and work as part of a team
Good communication skills, both written and verbal
Knowledge of web Application Servers (WebSphere or WebLogic)
Grasp of one of the following Database Technologies: Oracle, DB2, or SQL Server