Vacancy detail

Lead Service Designer (UX, UI, Service Design, User Research, Design Research, Information Architecture, Interaction Design, Prototyping)

£65,000 – £95,000

Location: United Kingdom (London, City of) Type: Permanent

Lead Service Designer (UX, UI, Service Design, User Research, Design Research, Information Architecture, Interaction Design, Prototyping)

 

London, Birmingham

 

Are you an experienced Lead Service Designer (UX, UI, Service Design, User Research, Design Research, Information Architecture, Interaction Design, Prototyping) who strives towards success and leads by example? This opportunity resides within one of the UK’s most rapidly growing, highly dynamic and culturally vibrant organisations and no less ranked in the top 50 of the Sunday Times Top 100 for the last 7 years running! Well they want you!

As a Lead Service Designer (UX, UI, Service Design, User Research, Design Research, Information Architecture, Interaction Design, Prototyping) you will have a wealth of experience working in pure Agile working environments and a sound knowledge of technology trends! You will be responsible for exploiting current and emerging trends to identify and lead improvements to existing services as well as introducing new innovative and industry first service experiences.

My client has seen a quarter of their workforce promoted within the last 12 months!

This exciting opportunity lies within one of the UK’s most innovative and rapidly growing digital solutions providers. You would be joining a firm that boasts continuous opportunities for growth, training and development and the opportunity to work with new ground-breaking technology embedded within a team of industry experts. To top it off, this position provides a top of the market financial and benefits package with the perfect platform to advance your career.

The successful candidate will:

 

  • Provide clear visibility of the end to end service experience
  • Input to and influence the future of the service experience
  • Provide guidance in user needs based design, design research, design thinking, and service design to senior stakeholders and product owners ?
  • Lead the user research and design streams of a project or portfolio of projects
  • Own and contribute to the user research plan
  • Ensure design consistency and integrity across products and projects
  • Work with the UR&D Team Lead to define and develop the research and design approach by establishing appropriate methodologies and deliverables
  • As an industry thought leader in service design, drive innovation and affect change to enable our clients to provide outstanding service experiences ?
  • Exploit current and emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences
  • Inspire user researchers and designer to constantly seek to innovate and design novel interactions to better meet user needs and to help keep Kainos ahead of its competitors
  • Work with the Principal Service Designer to help grow and develop the research and design team ??

 

The following are required skills:

 

  • Expert understanding of information architecture, interaction design, visual design and prototyping
  • Expert knowledge of qualitative research methods
  • Sound knowledge and understanding of quantitative research methods
  • Sound awareness of business and project constraints as they apply to the design of a service ?
  • Thought leader and champion of service design
  • Ability to influence broadly and communicate effectively at all levels
  • Highly capable of effective prioritisation of tasks and personal time management
  • A sound understanding of Agile delivery methodology

 

If you’re interested in working as a Lead Service Designer (UX, UI, Service Design, User Research, Design Research, Information Architecture, Interaction Design, Prototyping) with the UK’s top digital technologies provider please submit your CV to Peter.Ruck@ansonmccade.com or contact Peter on 020 77 806 706

 

Reference: *AMC*PRLSDK1

Location: London, Birmingham

Start: Flexible

Duration: Permanent

Rate: £65,000 – £95,000 + Bonus + Pension + Medical

Agency: Anson McCade

Contact: Peter Ruck

Email: Peter.Ruck@ansonmccade.com

Telephone: 020 77 806 706

Reference: *AMC*PRLSDK1. To apply for this vacancy: email Peter Ruck

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