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Vacancy detail

Lead Service and User Experience Designer

£80,000 – £95,000 Bonus, Benefits

Location: United Kingdom (London – City of London, London) Type: Permanent

Lead Service and User Experience Designer

Location- London (Hybrid)

Clearance- SC cleared or eligible

The opportunity-

A leading global digital transformation company is seeking an experienced Service and User Experience Designer to enhance Customer Experience and Service Design capabilities, helping to position them as a top-tier provider in these fields. You'll collaborate closely with Design, Client Services, and PM leads to shape proposals and deliver innovative experiences for employees, customers, and users.

The Role-

In this position, you will lead interaction and service design activities, including client workshops, ensuring that all work is grounded in a deep understanding of users. Additionally, you will manage design research relationships and innovate Service Design practices. As a hands-on practitioner and coach, you will provide feedback to junior team members while delivering innovative solutions for clients.

Essential Requirements-

  • SC cleared or eligible
  • 8+ years in service design
  • Proven ability to lead service design projects
  • Expertise in Service Design methodologies and relevant tools
  • Comfortable collaborating with stakeholders to produce high-quality deliverables, including concepts, mock-ups, prototypes, user stories, and journey maps
  • Experience coaching and developing junior team members
  • Proficiency in Adobe CC, Invision, Sketch, Prototyping tools, and Axure
  • Strong communication skills

Benefits-

  • Competitive Salary: Up to £95k, with a comprehensive benefits package
  • Bonus: 15%
  • Professional Growth: Opportunities to advance within a global, innovation-focused organization
  • Impactful Work: Contribute to high-impact projects transforming public sector services
  • Collaborative Culture: Work with cross-functional teams dedicated to enhancing user experiences

For more information please apply below or contact me directly

Contact: 02077806706

Email:

LinkedIn: Shay Campbell | LinkedIn

Reference- AMC/SCA/SDE

Lead Service and User Experience Designer

Reference: AMC/SCA/SDE

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