Vacancy detail

Principal Service Designer

£80,000 – £100,000 Plus additional benefits

Location: United Kingdom (London – London) Type: Permanent

Principal Service Designer

Location: London
Salary: up to £100,000 per annum
Reference: AMC/SDA/PSD


This full service digital consultancy working works both in the public and private sectors, providing large-scale digital transformation programmes to organisations looking to truly embrace digital services to innovate and evolve. They work closely with their clients to create digital products and services that work for everyone and aspire to add value and leave a lasting benefit within those institutes. Since their inception, they have quickly established themselves as a leading supplier of digital leaders, service design teams and delivery expertise.

This Principal Service Designer role will provide you with diverse experience and provides great opportunities to progress and to develop your career.

As a Principal Service Designer, you will :

  • Plan, prepare and execute a range of design activities to support service design for their clients
  • Lead project teams to analyse all aspects of a service and enable the team to build empathy with service users
  • Identify the most appropriate design methods depending on the phase of the service lifecycle, such as service mapping, service blueprinting or classification of a service taxonomy
  • Lead the creation of maps and blueprints
  • Shape the service design community of practice and ensure it is able to provide guidance and feedback
  • Advise on suitability of service design candidates and lead recruitment interviews
  • Direct the work of others and provide guidance on how to use service design in a strategic context
  • Have knowledge of, and participate in, several disciplines, actively seeking ways of facilitating co-working and improving the strength of Hippo's multidisciplinary service design offer
  • Line management of colleagues within your profession

As a Principal Product Owner, you will receive:

  • Base salary up to £100,000
  • Contributory pension scheme (Employer 6% with employee contributions of 2%)
  • Remote First
  • 25 days holiday plus UK public holidays
  • Perkbox access for a wide range of perks and discounts
  • Life assurance and death in service cover
  • Flexible benefits scheme with options of:
    • private health cover
    • private dental cover
    • additional company pension contributions
    • additional holidays (up to an extra 2 days)
    • wellbeing contribution
    • charity contributions

Principal Product Owner

Location: London
Salary: up to £100,000 per annum
Reference: AMC/SDA/PSD

Reference: AMC/SDA/PSD

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