Service Designer

£55,000 – £70,000

Location: United Kingdom (London – London) Type: Permanent

Service Designer

Location: London - Hybrid

Employment: Full Time

All applicants must hold a DV (Developed Vetting) clearance to apply.

The Opportunity:

For the UK Government, maintaining National Security is a 24-hour-a-day, 365-day-a-year mission. To support these complex operations, the MoD partners with this Big4 Firm to empower critical thinking and drive value across its strategic initiatives and technology investments.

The Role:

As a Service Designer, you'll design and deliver E2E Service experiences for the UK's Defence, Intelligence, and Military Agencies. Collaborating with a talented design team, you'll provide a holistic and systems-oriented approach to problem-solving that involves planning and organising people, processes, technologies, and infrastructure to improve the quality of interactions between organisations and the end user.

Required Skills/Experience:

• British Passport Holder with active DV (Developed Vetting) Clearance.
• Previous Defence, Military, Policing, National Security, Counter Terrorism, or Justice Project involvement.
• Proven experience in service design, designing end-to-end services comprised of multiple digital products and touchpoints, and creating service design artifacts.
• Strong understanding of user-centred design principles and methodologies.
• Excellent visual and verbal communication skills, with the ability to effectively present and articulate design concepts.
• Experience working collaboratively in cross-functional teams and managing multiple stakeholders.
• Strong analytical and problem-solving skills, with the ability to think strategically and identify connection points across complex systems of people, processes, and technology.
• Ability to translate user insights into actionable design solutions.
• Familiarity with agile and iterative design processes.
• Passion for creating exceptional service experiences and a deep empathy for users.

Benefits:

• Base Salary: £55,000 - £70,000 (DoE)
• Discretionary Bonus - 10%
• DV Bonus £6,000
• Cash Fund: £5,000
• Health: Private Medical Insurance
• Annual Leave: 25 Days plus Public Holidays + buy up to 10 additional days
• L&D: Annual Performance/Salary Reviews + Training & Development Budget
• Pension: 8% Matched Pension + Group Personal Pension Plan
• Life Assurance: Up to a maximum of four times the Earnings Cap

For more information, apply below or contact us directly.

Contact: 02077806706

Reference: AMC/RKI

Service Designer

Reference: AMC/RKI/SDDD