Service Delivery Manager

£60,000 – £70,000 + package

Location: United Kingdom (County Antrim – Belfast, County Antrim) Type: Permanent Skills: Service Delivery, Cloud, software

Service Delivery Manager

£60,000 - £70,000 + Benefits Package

Belfast (Hybrid)

Here at Anson McCade we are working with a client seeking an experienced Service Delivery Manager with expertise in supporting and implementing software processes.

Our client offers a cloud-based job management software that significantly boosts efficiency and productivity for businesses, particularly in the construction and facilities management sectors. The software includes features such as real-time job scheduling and tracking, mobile access for field engineers, and secure data storage for compliance and reporting. Their platform enhances customer management by providing clients with up-to-date job progress information.

The Role:

• Ensure IT services meet SLAs and manage service disruptions.
• Lead, train, and evaluate IT staff.
• Develop and refine operational processes.
• Maintain strong client relationships and handle feedback.
• Oversee IT projects from planning to completion.
• Manage operational budget and financial reporting.
• Implement new tools and stay updated on tech trends.
• Ensure regulatory compliance and robust data security.
• Track KPIs and prepare performance reports.
• Manage third-party vendor relationships.

The Experience We are Looking for:

• 5+ years of relevant experience
• Customer-facing experience
• Detail -oriented, organized, and methodical
• Excellent verbal and written communication skills
• Strong understanding of business processes
• Maintains accuracy under pressure
• Project management experience
• Exceptional people skills: approachable, patient, confident
• Proficient in delivering training verbally and in writing
• Able to manage multiple priorities and changing schedules
• Strong negotiation and relationship-building skills
• Self-motivated, proactive, and able to work independently or in a team

If this matches your skillset please feel free to apply!

Reference: SCU/SDM/190624