Vacancy detail

Senior User Researcher

£76,000 GBP

Bonus

Onsite WORKING

Location: Central London, Greater London – United Kingdom Type: Permanent

Senior User Researcher

Sector: Design, London
Salary: Up to £76,000 + 10% Bonus

Overview:
This role leads user research in public service design, embedding user needs throughout the delivery lifecycle and shaping accessible services.

Key Responsibilities:

  • Lead end-to-end user research across project phases.

  • Apply qualitative and quantitative research methods.

  • Translate insights into strategic service improvements.

  • Work with cross-functional teams to validate design decisions.

  • Champion accessibility and user-first approaches.

Requirements:

  • 8+ years in user research or service design.

  • Strong portfolio of research-led design outcomes.

  • Expertise in usability testing, interviews, journey mapping.

  • Comfortable with GDS and WCAG standards.

  • Experienced in agile delivery and stakeholder engagement.

  • Eligible for UK security clearance (e.g., 5 years residency).

Preferred:

  • Knowledge of SaaS or Salesforce.

  • Familiarity with GOV.UK design patterns.

  • Understanding of behavioural analytics and service blueprinting.

DONT WAIT APPLY NOW !!!

Reference: DRI/AMC/SUR

Postcode: SW1 4DF

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