Vacancy detail

Senior Service Designer

£70,000 – £80,000

Location: United Kingdom (Gloucestershire – Gloucester, Gloucestershire) Type: Permanent Skills: service design, Siam

Senior Service Designer

Gloucester

A European leader in digital transformation trusted by leading private and public organisations to deliver successful transformation programmes that address their most complex and critical business challenges are seeking a senior service designer to join in Gloucester.

The Senior Service Designer role has the following key areas of responsibility:

  • To engage at the early stages of a technical or service solution to ensure the design will either integrate with the existing service model and skillsets or highlight the need for new skills and updates to the service model e.g. KPIs within Impact Assessment responses.
  • To work with relevant service representatives (customer, in-house and third parties) to capture service acceptance criteria to meet the project gate for transition to BAU operations.
  • To assess the efficiency of BAU Service and to propose improvements.
  • To provide guidance and oversight for Service Designers

Essential Skills

  • Hold a design-related degree qualification and 5+ years of relevant industry experience.
  • ITIL V4 foundation certified, essential.
  • ITIL V3/4 Service Design and Transition experience, essential. Qualification, desirable.
  • How to operate across the full lifecycle, including Waterfall, Agile project delivery, scrums etc.
  • Understand security compliance, data management and information assurance.
  • Understand infrastructure architecture design and operation and their contribution to the reliable delivery of the Services in accordance with Target Performance Levels.
  • Understand lifecycle management best practices and controls, including the importance of whole life costs.
  • Development and understanding of effective KPIs, SLAs and OLAs.
  • Understand how a complex customer operates at the business level. How departmental boundaries and internal politics impact behaviours and decisions.
  • Understand how systems and services should be monitored and managed with demonstrable delivery.
  • Understand demand and system capacity requirements.
  • Understand SIAM (Service Integration and Management) functions and service delivery models.
  • Understand client success criteria and how to deliver in accordance with these requirements.
  • RAID log management.
  • The role holder must be customer DV security cleared.

Base Salary: £70000 - £80000

Reference: AMC/JSH/S0001

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